Shipping policy

Shipping Policy

At HUOAS, we are committed to providing clear and transparent shipping information so customers know what to expect when placing an order.

Please review the information below regarding order processing, shipping times, tracking, delivery, and other important shipping details.

Order Cut-Off Time

Our daily order cut-off time is:

12:00 AM Eastern Standard Time (New York)

Orders placed according to the applicable cut-off time will be processed based on our business-day schedule.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

Orders are typically processed within:

1–3 Business Days

Orders are processed and fulfilled:

Monday – Friday

Weekends and public holidays are not counted as processing days.

Processing time refers to the period between successful order placement and the time your package is prepared and handed over to the shipping carrier.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Transit Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

6–9 Business Days

Shipments are handled:

Monday – Friday

Transit time refers to the estimated period required for the shipping carrier to deliver your package after it has been dispatched.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

7–12 Business Days

This includes:

  • Order processing time: 1–3 business days

  • Shipping transit time: 6–9 business days

The estimated delivery timeframe applies to available destinations covered by our shipping service.

Weekends and public holidays are not counted as business days.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may occasionally vary due to carrier operations, severe weather, public holidays, transportation disruptions, high shipping volumes, or other circumstances outside our reasonable control.

Shipping Availability

Shipping availability is determined by the destination entered during checkout.

Available shipping options will be displayed during checkout before you complete your purchase.

If shipping is not available to a particular destination, the applicable option will not be offered during checkout.

Shipping Costs

Applicable shipping charges, if any, are displayed during checkout before payment is completed.

Shipping costs may depend on the destination, order details, and available shipping service.

Any applicable free shipping promotion or shipping offer will be clearly displayed on our website or during checkout.

Order Confirmation

After successfully placing your order, you should receive an order confirmation email at the email address provided during checkout.

Please review your order details carefully, including:

  • Products ordered

  • Shipping address

  • Email address

  • Contact information

If you notice an error, please contact our Customer Support team as soon as possible.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours after shipment for tracking information to become active or update in the carrier's system.

You may use the tracking information provided in your shipping confirmation email to monitor the delivery status of your order.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review:

  • Full name

  • Street address

  • Apartment, suite, or unit number when applicable

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Phone number

  • Email address

HUOAS is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

Delayed Deliveries

Although we aim to have orders delivered within the estimated 7–12 business day timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

  • Severe weather conditions

  • Carrier transportation delays

  • High shipping volumes

  • Public holidays

  • Transportation disruptions

  • Customs processing where applicable

  • Other unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

  • Your order number

  • Tracking number, if available

  • Shipping address

  • A brief description of the issue

Our Customer Support team will review the available shipment information and assist with the carrier investigation when appropriate.

Damaged Packages

If your package arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged product

  • Photos of the shipping packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our team will review the information provided and assist you in accordance with our applicable store policies.

Public Holidays

Orders are processed and shipped on business days only.

Business days are:

Monday – Friday

Weekends and public holidays are excluded from handling and transit calculations.

Public holidays may result in additional carrier or processing delays.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

HUOAS

Phone:
+1 310-247-6855

Email:
info@huoas.com

Business Address:
906 N Crescent Dr
Beverly Hills, CA 90210
United States

Website:
huoas.com

Thank you for choosing HUOAS. We are committed to providing clear shipping information and dependable customer support throughout your shopping experience.