Refund policy

Return & Refund Policy

At HUOAS, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.

HUOAS accepts eligible returns for both defective and non-defective products and accepts eligible exchanges in accordance with the conditions below.

Please review this Return & Refund Policy before submitting a return or exchange request.

Return Window

You may request a return within:

30 days from the date of delivery

The 30-day return period begins on the date your order is delivered.

Return requests submitted after the 30-day return period may not be accepted.

Product Condition

HUOAS accepts returns for products in new condition only.

To qualify for a return or exchange, an item must:

  • Be unworn

  • Be unwashed

  • Be unused

  • Be unaltered

  • Be in its original condition

  • Have original tags attached when applicable

  • Include original accessories or components when applicable

  • Be returned with original packaging whenever reasonably possible

  • Be free from stains, odors, damage, or signs of wear

Products that have been used, worn, washed, altered, or damaged after delivery may not qualify for a return or exchange.

Defective and Non-Defective Returns

HUOAS accepts eligible returns for both:

  • Defective products

  • Non-defective products

All returned products must meet the eligibility requirements and return window described in this policy.

How to Start a Return

Before sending any product back, please contact our Customer Support team to request return instructions.

Please provide:

  • Your order number

  • Your full name

  • The email address used to place your order

  • The item or items you wish to return

  • The reason for your return

  • Photos when the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return instructions and return mailing information.

Please do not send products back before receiving return instructions.

Unauthorized returns may not be accepted.

Return Method

Returns are accepted:

By Mail

Returned products must be mailed according to the return instructions provided by our Customer Support team.

We recommend using a trackable shipping service and retaining your return tracking information until the return has been completed.

Please do not send returned products to our business address unless our Customer Support team specifically confirms that it is the correct return address.

Return Shipping Costs

Customers are responsible for obtaining the return shipping label and paying the applicable return shipping costs.

Return Label: Customer Responsibility

Return shipping costs are generally non-refundable unless otherwise required by applicable law.

Customers should retain their shipping receipt and tracking information until the return has been successfully received and processed.

Restocking Fee

HUOAS does not charge a restocking fee for approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Exchanges

HUOAS accepts exchanges for eligible products.

Exchange requests must be submitted within:

30 days from the date of delivery

Products submitted for exchange must meet the same new-condition requirements that apply to returns.

To request an exchange, please contact our Customer Support team before mailing the product back.

Exchange availability may depend on current inventory.

If the requested replacement size, color, or style is unavailable, our Customer Support team will assist you with an available alternative or an eligible refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist you with an appropriate solution.

Return Inspection

Once your returned package has been received, we will inspect the product to confirm that it meets the requirements of this policy.

The inspection may include verification of:

  • Product condition

  • Original tags

  • Packaging when applicable

  • Included accessories or components

  • Signs of wear, washing, alteration, or use

We will notify you regarding the status of your return after the inspection has been completed.

Refunds

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

After HUOAS submits the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

Return shipping costs are generally non-refundable.

HUOAS does not charge any restocking fee.

Original Payment Method

Approved refunds are issued to the original payment method used for the purchase whenever possible.

We generally cannot redirect a refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation cannot be guaranteed.

After delivery, eligible products may be returned according to this Return & Refund Policy.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers are responsible for return packages until they are received at the designated return location.

We recommend keeping your return tracking number and shipping receipt until your return has been completed.

Contact Us

If you have questions about a return, exchange, refund, or an existing order, please contact us:

HUOAS

Phone:
+1 310-247-6855

Email:
info@huoas.com

Business Address:
906 N Crescent Dr
Beverly Hills, CA 90210
United States

Website:
huoas.com

Please contact our Customer Support team before mailing any return.

The business address listed above should not be used as a return address unless our team specifically confirms it in your return instructions.

Thank you for shopping with HUOAS. We are committed to providing clear and transparent return, exchange, and refund information for our customers.